I bought a quadrafire from enchanted about 3 years ago and have had numerous issues that of course always happen during the winter. After buying it the control box failed and I was down for 3 weeks waiting for a repair person.
Last year I had numerous issues that included a defective ignitor that caused me to be down for a week. I could not pay the 80.00 for an ignitor that I could get online for 35.00. Now my pellet stove keeps blowing fuses. I called enchanted and they wanted 15.00 for a 1.00 fuse!
I bought a pack of 5 for 5.86 from Granger and guess what the piece of junk keeps blowing fuses. Enchanted can get someone out here in guess......, you got that right 3 weeks!
So if you like being charged excessively for parts and wait weeks for service then buy from these bums. Trust me when your stove breaks, and it will, you will wait 2-3 weeks for anyone to come out.
My son bought a Harmin from The Stove Shop in Shrewsbury and has not had a day of problems. Stay away from Enchanted they sell you and do not support them after
Monetary Loss: $3000.