Several years ago I purchased a Quadra Fire Castile pellet stove and until recently the stove was relatively trouble free. This week I noticed the doors (both the cast iron door and glass) were loose.
I removed the side panel and found the screws holding the hinge had fallen out and the thread in the stove was stripped. I called my friends at Fireside to fix it. I was told I would have to wait a week and half and the service call would be $160.00 paid up front and $85.00 per hour for the repair. I am retired and need to get the stove fixed.
The price is way unreasonable and I wonder if they can fix it.
Reason of review: Poor customer service.
Preferred solution: Price reduction.