Worcester, Massachusetts
1 comment

I bought this 6 years ago had it service already twelve times .Every year its something wrong with it .bought new in 2 months the cork screw went on it .Then the next year came the blower went on it .Then the a year later fire pot had to replaced it When they cleaned it they left all lose parts, had to call them to fix the cover of the blower they didn't put back it was on the floor know its making a loud noise in the back the stove and besides that its not doing the job its very cold in my kitchen which is only75 feet away I am using a space heater that works better. its a piece of junk.

they told me it would save me money really !

I will go back to my oil again not saving money with this sorry I even bought this. poor service between yearly cleaning and replacing parts every year its a big investment and still paying on it

Reason of review: Bad quality.

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EnchantedFireside
#1052287

Thank you for bringing this situation to our attention. First and foremost, I would like to apologize for any inconvenience we may have caused you as well as any issues you have faced with your stove over the years.

We pride our business on having the largest & most experienced service team in the area and above all else, providing excellent customer service. Given the opportunity, I would like to learn more details about your case and to be able to make things right.

Please contact us at your convenience (800) 782-5500. Thank you